In order to ensure quick, efficient and cost-effective service delivery, the Customer service staff are available from Monday to Friday during working hours to attend to customer’s request. Request can either be in person or by phone at our office at Ocean Gate House, Mahe or Pension Complex, Praslin.
Requests are related to repair and maintenance, social issues and community living. PMC aim to try and resolve all requests. In some cases, tenants are referred to other agencies which can better assist them.
Most request for modifications or approval are channeled through the customer services section. Clients are advised to request permission for any modifications or installation to the houses.
Other constructions on PMC properties which require written permission are:
- Modification to house structure
- Construction of boundary wall/fence
- Extension of houses
- Permission to build second house
- Paving the grounds
Planning permission must be sought after PMC approval, for all construction works. It is important that clients are prompt with their payment to ensure approval.
Other factors are also consiered before approval is granted. Each request is treated seperately and site visits are undertaken before approval.
PMC encourages clients not to distube other tenants when they are undertaking construction works.